Digital adoption and learning platform

Streamline the user experience, regardless of your industry. Enable your workforce, suppliers and customers to effectively master business applications such as CRM, ERP, HRIS, Supply Chain and PLM software, CMMS, e-Procurement, collaborative tools, web portals and specific applications.

Digital adoption

Demo

Digital adoption for your employees

Turbocharge your digital transformation by simplifying onboarding and optimizing adoption of your business applications. Give your users the tools they need to become autonomous and efficient in their day-to-day use of their software.

Better staff onboarding

by combining inductions with business-specific walkthroughs.

Make training easier

Our Digital Adoption Platform (DAP) enables users to learn by doing their routine and exceptional tasks directly in their applications.

Enhance the digital experience

to increase employee productivity, using tooltips and input aids.

Keep in touch with all your employees

by keeping them informed of the latest improvements and management rules, while encouraging commitment by soliciting their opinions directly in the business application.

Demo

Accelerate time-to-market

by enabling faster adoption of new technologies and functionalities, thus ensuring greater efficiency and productivity.

Cut costs

by offering an interactive online simulation to your staff and partners, avoiding the costly mistakes that can occur whenever users are not properly trained for a new business application.

Improve user experience

by offering personalized guidance and standardized processes to help users better understand digital tools functionalities.

Measure the level of adoption of your platforms and applications

by providing reports and analyses on the effective use of digital tools, enabling you to determine the improvements needed for a successful digital transformation of your business.

Demo

Make your onboarding unique

as well as walkthrough steps for each profile, thus reducing the learning curve.

Promote knowledge stickiness

for your workforce thanks to real-time access to their applications and files in your EDM or your LMS, strenghtening their skills at their own pace.

Take action immediately

and respond to peaks in support demand, or send new walkthroughs instantly using Agile methodology.

Track key performance indicators

in order to adjust existing aids, whether to add to them, edit them, remove them or create new ones.

Demo

"We needed to streamline our HR processes and support the various subsidiaries (200 of them in 46 countries, with as many user managerial profiles) with appropriate responses. K-NOW improved acceptability, while reducing stress levels by the same token. The aids, whether in PUSH or PULL mode, have considerably improved our teams' productivity by providing a just-in-time response".

- Digital HR Director - Leader in the Aerospace and Military sectors

"The benefits of a digital adoption tool at Action Logement Service are manifold. In particular, it gives employees a memorable anchor in the applications, and facilitates the onboarding of our new employees. It has also enabled us to standardize our business practices and processes. Finally, it has had the effect of drastically reducing technical support calls."

- Camille Audouard - Director of Organization & Change Management for the Transformation Department

Digital adoption for your customers

Simplify the use of your platforms and websites for your customers and suppliers by offering contextual help. Save time for your external partners, for more efficient and sustainable collaboration.

Simplify digital adoption

and browsing your web portals, consumer applications or online stores, whether in the healthcare (doctors - patients), education (teachers - students), or commerce (customers - prospects) verticals.

Streamline user onboarding

by making the process accessible to all, whatever the size of the supplier, eliminating the need for tutorials, videos or calls to support.

Improve customer and partner satisfaction

through an optimal digital experience, fostering commitment and loyalty.

Increase the commitment and loyalty of your customers and partners

to maximize your sales and to contribute to digital transformation while reducing churn.

Demo

Improve user experience

for your software, business applications and collaborative platforms by either replacing or boosting native help, offering constantly up-to-date business support that matches your organization's culture and rules.

Save time

and integrate help and guidance right from the design stage of your specific developments, as well as throughout the delivery of new features. Make onboarding, user support and the digital adoption of business applications easier.

Reduce frustration

and increase the conversion rate of your platforms and websites by offering your customers and suppliers a tailor-made, just-in-time digital experience.

Demo

"I appreciate the K-NOW walkthroughs. Their steps guide me around while I'm using Salesforce. This software is great, I love these aids!"

- Ingenico USA - Salesforce CRM Expert

"The flexibility of the solution, its adaptability to the agendas of the staff being trained and its availability at all times make it an ideal tool for continuous training, consolidating and securing transformation."

- Deputy Managing Director, in charge of ANRU transformation projects

Some key figures about Knowmore's digital acceleration

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40%

CAC 40 clients
referenced by UGAP and RESAH

Countries

million users

130

business applications for several of our clients

Our solutions

Create 100% realistic software teaching exercises for hands-on training. Cut costs on training environment maintenance.

Step-by-step exercises

Guided tours or videos

Quizzes - Evaluations

100% realistic SCORM® format

Broadcast messages and walkthroughs on top of your applications. Offer business assistance within the workflow. Improve user experience and software adoption.

Onboarding - Feedback by user profile

Intelligent and conditional guidance

Instant access to all your content

Multilingual and localized

Track key indicators and measure user engagement as well as digital adoption of your applications. Make the most of your investments.

Real-time KPIs

User engagement indicators

Assessment of user adoption

Suggestions for optimizing digital adoption

Integrations

Get the most out of your software

Connect and simplify the use of your business applications to accelerate your digital transformation. Easily integrate all necessary applications and optimize software use by your teams, for maximum performance.

Integration of

SAP

SAP S/4HANA Cloud is an ERP designed to meet the needs of...

Integration of

Workday

Workday lets you make fast decisions...

Integration of

Dynamics 365

Dynamics 365 combines CRM and ERP into a suite of business applications

Integration of

Salesforce

World leader in customer relationship management solutions, Salesfo...

Integration of

Ivalua

Ivalua is a powerful software package for managing purchasing, procurement and supply chain management.

Integration of

3DX

The 3DEXPERIENCE platform from Dassault Systèmes offers a unique...

Demo

All software

Knowmore in figures

40%

of CAC 40 customers referenced by UGAP

of users

110

business applications for a single customer

country

Testimonials

"The flexibility of the solution, its adaptability to the agendas of the people being trained and its availability at all times make it an ideal tool for continuous training, consolidating and securing the transformation. Deputy Managing Director, in charge of transformation projects at Agence ANRU."

- Person

"Today our Customer Support teams are autonomous and responsive when it comes to creating and updating help or introducing new Qrew features. Chloé Quick MS."

- Person

"BNP wanted to enable branch advisors in close contact with customers and prospects to demonstrate "Mes Comptes" and guide them remotely when necessary. The bank also wanted to offer its customers a hands-on solution to familiarize themselves with "Mes Comptes" without the risk of making mistakes with their personal accounts.
Result: The number of unique visitors to the "Mes Comptes" simulator increased by 250%, with 24,000 unique visitors per month."

- Person

Testimonials

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Software onboarding: the key to successful digital adoption

Software onboarding refers to the process of integrating and supporting users when they adopt a new digital tool. Its aim is to make it easier for users to get to grips with the new tool, and to maximize adoption, thereby improving productivity.

Emmanuel Esquieu looks back on 20 years of Knowmore

Initially, I was involved in the deployment of IT applications and the training, support and coaching of users of large-scale information systems.

Interview with Francis Bernard, 1st CEO of Dassault Systèmes

On the one hand, according to Francis Bernard, Knowmore platforms offer real benefits for all companies. More than just training in Salesforce or Workday...

Who is Knowmore and what is its expertise in digital transformation?

Knowmore is a French Editor with over 20 years' experience in digital adoption and learning platforms. We help companies and public services to facilitate and optimize the use of digital tools (applications and business software) to support the success of digital transformation projects. Knowmore is recommended by Consulting firms and integrators, and adopted by a growing number of software publishers.

How does Knowmore help overcome the challenges of digital transformation in different sectors?

Whatever the sector: Automotive, Aerospace, Food & Beverage, Banking & Insurance, Construction & Public Works, Retail & Distribution, Industry, Energy, IT, Luxury Goods, Healthcare, Telecoms, Transport or Public Services, Knowmore solutions enable better management and reduce the famous resistance to change curve. Our solutions simplify onboarding, improve the user experience, accelerate autonomy and, de facto, increase productivity.

What types of applications can Knowmore integrate into its digital adoption platform?

Knowmore's digital adoption platform is compatible with all types of applications, including CRM, ERP, HRIS, Supply Chain, PLM, CMMS, e-Procurement, collaborative tools, web portals accessible via PC, tablet or smartphone. Knowmore has worked on over 350 different applications. Every month, Knowmore creates new connectors compatible with its customers' business applications. What's more, our solution complies with the RGAA standard (accessibility for the disabled).

What is a Knowmore connector?

Knowmore creates a specific connector for each of your applications. A connector is used to configure the identification method for application elements (fields, frames, buttons, etc.). Although we've already created the connector for the ERP used by Company A, we're creating a connector for the same ERP for Company B. The connector guarantees the robustness of message hooking on the screens, so that they no longer point to the right place. Knowmore offers several strategies for attaching helpers to screens. Our technology recommends to the author the most appropriate way of attaching the help. The connector can also detect segmentation elements in the application (role, service, region, etc.), so as to offer helpers differentiated according to these criteria. Other methods are also possible for proposing assistance differentiated by user profile.

What are the key benefits of adopting Knowmore solutions for businesses?

Knowmore solutions accelerate the time-to-market of new information systems or new versions, reduce training costs, optimize onboarding, reduce support calls, increase the quality of data input, and improve the autonomy and experience of users / employees / partners. In fact, it's our customers who tell us so. Our solutions provide the tools for successful digital transformation projects in the short, medium and long term. Some of our customers have trusted Knowmore for over 20 years.

What support does Knowmore offer for implementing its solutions?

Implementing Knowmore solutions is simple. As anEditor or through its ecosystem, Knowmore offers customized support. A project manager can support you in pedagogical engineering and work with your teams in co-construction, or subcontract you to create some of the business aids. Right from the start of the project, during phase 1 or at its conclusion, Knowmore can transfer skills to your teams, enabling them to create new aids and keep them up to date. Knowmore solutions can be implemented in either V-cycle or agile mode. Knowmore solutions facilitate iterative project cycles. Knowmore also offers a hotline accessible by phone or email.