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Glossary

Check out our glossary and fine-tune your knowledge of Digital Adoption thanks to key industry-specific terms.

A

Digital adoption is a key process in corporate digital transformation. It involves users' assimilation of new technologies and digital tools implemented within an organization. The aim is to ensure that these tools are used efficiently and optimally to maximize productivity and the success of digital projects.

A business application is software developed to meet the specific needs of a particular business sector or function within a company. Unlike standardized software, it is designed to adapt to an organization's business processes, automate repetitive tasks and improve productivity.

C

Change management is essential to the success of digital transformations, and helps companies adopt new practices and technologies. Knowmore offers innovative solutions, such as K-Studio and K-Now that facilitate this transition by strengthening commitment and minimizing resistance to change.

D

Digitalization involves integrating digital technologies (Cloud, IoT, AI, etc.) into a company's processes to improve efficiency, data access and innovation. Unlike digitization, digitalization is all about developing processes and deeply changing workflows to improve manual systems, optimizing customer experience, productivity and decision-making. A must-have for staying competitive that enables companies to adapt to rapid market changes while cutting costs.

O

Employee onboarding is a process that enables employees, whether new or existing, to integrate effectively into a new work environment or to master new tools and processes within an organization. In the context of digital adoption, onboarding is for new recruits, but also for existing employees when new software has been implemented by the organization.

P

A Digital Adoption Platform (DAP) helps users to master new digital tools in the enterprise through interactive guides and contextual support. It facilitates digital transformation by improving adoption, reducing training and support needs. As an example, the French organization Action Logement Services uses Knowmore's solutions to accelerate adoption of its new applications and reduce support requests.

T

Digital transformation is the integration of digital technologies into all company activities, improving processes, business models and customer interactions. It is essential for increasing efficiency, streamlining the customer experience, optimizing resources and remaining competitive. As an example, Schneider Electric has automated its processes, used IoT to optimize energy management, and customized its customer services, thus achieving significant savings and improved customer satisfaction.

Find out how Knowmore is redefining digital adoption: inspiring stories of transformation where companies use our solutions to be on top of their digital tools and reach new heights.

HSBC Cybersecurity

A major French luxury brand

Val Software