Interview with Francis Bernard, 1st CEO of Dassault Systèmes
I joined the Knowmore strategic committee, French Editor of the 1st digital adoption platform, to actively participate in the evolution of these extraordinary solutions. Francis Bernard. Founder and 1st CEO of Dassault Systèmes
Summary
From the moment he met Emmanuel Esquieu and François Fraysse, the two co-founders of Knowmore, in 2015, a relationship of trust was born. Francis Bernard is involved in the strategic committee that meets every month to participate in the strategic developments of these "extraordinary solutions".
On the one hand, according to Francis Bernard, Knowmore platforms offer real benefits for all companies. More than just training in Salesforce or Workday... Knowmore solutions enable future users to learn the applications deployed more quickly, and once trained, to optimize their use of the software.
Knowmore has already worked on over 200 applications: ERP, CRM, HRIS, supply chain, CMMS, purchasing, collaborative tools, web portals and specific applications...
Francis Bernard was even surprised to discover that some customers use the Knowmore solution to optimize their use of Enovia and, more recently, 3DExperience, products from the Dassault Systèmes range.
On the other hand, Knowmore solutions are promoted and sold by large service companies, Consulting and integration firms, to help their customers optimize the business applications they service. Being SaaS platforms, Knowmore solutions can be deployed very easily by all service companies aiming to accelerate their customers' digital transformation. In fact, the ecosystem of service partners is a major channel for the distribution of our solutions.
Knowmore solutions are distributed through an extremely powerful ecosystem. Francis Bernard
According to Francis Bernard, the pace of technological innovation continues to accelerate. We've entered an era of "hustle and bustle" at every level.
Everything is becoming digitized in both business and private life. Everything is becoming more complex and sophisticated, so all general-purpose software (CRM, PDM, etc.) has to be adapted for each company. Staff, too, change very regularly.
This is why it is necessary to manage these constraints. One of the major challenges is tosupport users in the use of digital functionalities.
According to the CEO of Dassault Systèmes, this is Knowmore's promise, offering solutions to train and help with the new digital transformation tools we need today.
Over the past 20 years, Knowmore has built up a real capital base.
The market addressed by Knowmore is developing extremely rapidly*. In this context, the keys to Knowmore's success are :
- Continued deployment of the most comprehensive and robust offering on the market
- Strengthening partnerships and the ecosystem
- The leadership of its managers, based on three fundamentals: a precise vision, a technical, marketing and sales strategy in line with the vision, and an execution system constantly optimized to support this growth.
* "By 2025, 70% of organizations will use digital adoption solutions to compensate for shortcomings in the user experience of business applications" (Source Gartner June 2021).