Digital adoption platform

Definition

A digital adoption platform (DAP) is a software solution dedicated to helping users master new digital tools within companies. It aims to make it easier for employees to learn, strengthen their commitment and optimize the use of new technologies. By integrating features such as interactive guides, personalized learning paths and contextual support, these platforms simplify the digital transformation of organizations and reduce the need for traditional training.

Digital adoption platforms play a key role in the digital transformation of companies, reducing resistance to change and ensuring better assimilation new software or processes. In this way, they accelerate technology adoption while improving team productivity.

Why is a digital adoption platform essential?

As part of their digital transformation, companies are investing heavily in software solutions to improve efficiency. However, the success of these projects depends on the ability of users to adopt these new tools quickly and correctly. When adoption is less than optimal, the result is lower productivity, more errors and greater need for technical support.

Digital adoption platforms alleviate these difficulties by :

• Ongoing, integrated training: Users are supported throughout their use of the software, with real-time advice and explanations.
• Timely support: Context-sensitive support reduces user frustration by providing immediate solutions.
• Reduced support costs: By resolving problems directly via the tool, the need for technical support is reduced, lightening the load on IT teams.
• Increased employee engagement: By making tools more accessible and simplifying their use, adoption platforms increase user engagement and satisfaction.

Key features

Digital adoption platforms are characterized by several key features:

• Integrated interactive guides: step-by-step instructions appear directly on the screen, guiding the user through each stage of a process.
• Micro-learning: Short, targeted modules for fast, effective training in key tool functions.
• Customized learning paths: Users receive training tailored to their specific role, improving the relevance and effectiveness of learning.
• Analytics: Track users' progress and identify areas requiring further adjustment or improvement.
• Immediate contextual support: Help provided automatically when the user encounters difficulties, without the need to leave the application.

Val Software & K-NOW: Optimized adoption for a simplified user experience on Ammon

Context: Val Software, a software Editor dedicated to the professional and continuing education sectors, has developed Ammon, a complete solution for managing training centers. To enhance the user experience and guarantee optimal adoption of the software by its customers, the company wanted to integrate intuitive and effective digital support.

Challenge: One of Val Software' s key challenges was to ensure optimal understanding of Ammon's processes and new functionalities without disrupting the user experience. The company wanted to integrate :

• ‍Aninteractive guide to accompany users step by step.
• ‍Alerts and notifications to inform of updates and evolutions.
• ‍Fluid onboarding with personalized training paths.

Knowmore solution: Val Software chose to integrate K-NOW, Knowmore's digital adoption solution, directly into Ammon. Thanks to this integration, users were able to benefit from :

• ‍Interactive guided tours to discover and learn how to use Ammon independently.
• ‍Stickers and announcements to inform in real time about new products and updates.
• ‍Guided, personalized business paths, facilitating the onboarding of new users.
• ‍Areduction in support tickets, thanks to greater user autonomy.

Results :

• ‍Smoother adoption of new Ammon versions thanks to guided paths and contextual notifications.
• ‍Abetter grasp of key functions such as billing, course creation and planning.
• ‍Areduction in the number of support requests, enabling users to become more autonomous and quickly access the information they need.

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Key figures

• Companies using digital adoption platforms like Knowmore's see a 35% increase in adoption of new tools within the first six months of deployment.
• According to a Deloitte study, integrating a digital adoption platform can reduce technical support calls by 40%, as users become more autonomous and better trained.

Conclusion

Digital adoption platforms are an indispensable asset in the success of any digital transformation. By placing the user at the center of the adoption strategy, they ensure a smooth transition to new technologies, while maximizing employee efficiency and commitment. With these tools, companies can accelerate the adoption of new technologies, while reducing the costs associated with training and technical support.