YVES ROCHER
of CAC 40 customers referenced by UGAP
of users
business applications for a single customer
country
Context
Yves Rocher decided to upgrade its checkout system and chose the Cegid Retail Y2 solution.
Objectives
The cosmetics company needed to find a long-term solution for :
- before implementing the new information system: training its 5,000 partners and advisors in over 700 stores
- post-production: easily and permanently onboard new customer advisors who regularly join your stores
Solutions
Yves Rocher chose K-STUDIO's application simulator to train its employees on processes using the new cash register and its PIM intranet portal, in the form of a course made up of face-to-face and e-Learning modules posted on the in-house LMS.
Results
Knowmore has produced 77 training modules simulating all checkout processes, including the use of barcode scanners, for hands-on training of Partners and Advisors.
Building on the success of the first training courses in France, Yves Rocher entrusted Knowmore with the localization of a large part of these courses for Belgium, in Flemish and Walloon.
Any questions?
You need to support hundreds or thousands of users on an application, you want to train them at very short notice, you're looking to reduce support costs, you're on the lookout, you have a project or you'd like to find out more?
