The world leader in wines and spirits helps its employees with annual appraisal interviews
of CAC 40 customers referenced by UGAP
of users
business applications for a single customer
country
"guidances are great
Context
17,000 Corp users use Workday in 32 languages.
Workday's Training and Support departments are constantly evolving.
Training and the Workday school base represent a significant cost.
Objectives
Accelerateassimilation Workday at the HR Talent Review Campaign:
- Comforting users so they can work with peace of mind,
- To guide and support users in their day-to-day navigation,
- Reduce school base costs, training support costs and product support calls,
- Securing milestones in Workday's upgrade support through the implementation of messages and guidance.
Results
The objective was achieved, with satisfied project teams and a strong Knowmore responsiveness:
- Implementation of 10 guidance systems in 10 languages with K-NOW in 1.5 months
- HR employees and employees in India: "guidances are great
8 months later, the Corp extends K-NOW to Adaptive Insight (budgeting and forecasting, process management, reporting, dashboards, consolidation).
Any questions?
You need to support hundreds or thousands of users on an application, you want to train them at very short notice, you're looking to reduce support costs, you're on the lookout, you have a project or you'd like to find out more?
