Sodexo
of CAC 40 customers referenced by UGAP
of users
business applications for a single customer
country
Context
The Performance Management Project STEP, piloted by the USA, is designed to help the 10,000 plant managers and the entire hierarchical chain to analyze and understand the analysis elements provided by Microsoft PowerBI.
Objectives
The objectives of the project team are to :
- Facilitate theassimilation a new analytics application
- Supporting users as they expand their scope of use
Results
Depending on the manager's profile, K-NOW provides customized explanations of operating data KPIs!
10 guides and 350 stickers with messages differentiated according to the 34 countries were produced by Oresys with the Sodexo project team.
150 of the 2,000 unique users deployed benefit from these contextual aids every day.
A transfer of K-NOW skills to the Sodexo Project team took place during 2020.
Any questions?
You need to support hundreds or thousands of users on an application, you want to train them at very short notice, you're looking to reduce support costs, you're on the lookout, you have a project or you'd like to find out more?
