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SNCF Voyages

SNCF used K-STUDIO to train 3,000 agents in the new version of the Gestes de Maintenance de l'Agent en Technicentre (GMAT) application. Eight interactive modules accessible on PCs and Android tablets were created, enabling agents to train and self-assess their skills at any time.

40%

of CAC 40 customers referenced by UGAP

3,4M

of users

127

business applications for a single customer

country

Context

SNCF voyages was faced with a major new version upgrade of its Gestes de Maintenance de l'Agent en Technicentre (GMAT) business application. This business application is used by 3,000 SNCF agents, and is accessible both on PC and on the move.

Objectives

The SNCF's objectives: to provide GMAT training for its agents. Recommended by CGI Business Consulting, the SNCF project team chose :

interactive training exercises simulated with K-STUDIO.
2 half-day courses:
- Initial training to cover concepts and simple use cases,
- Additional training for more in-depth study of complex cases and practice.

Results

8 training contents have been produced for PC and Android tablets.

These lightweight, responsive design modules are available on the K-STUDIO Drive, as stand-alone USB sticks, or can be downloaded locally to Android tablets.

Most popular

SNCF agents appreciate being able to :

replay exercises at any time for practice,
self-assess knowledge acquisition

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Any questions?

You need to support hundreds or thousands of users on an application, you want to train them at very short notice, you're looking to reduce support costs, you're on the lookout, you have a project or you'd like to find out more?

Demo

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