RATP makes Workday easier to learn and faster to use

Context

RATP has chosen Workday's SaaS solution to migrate its administrative HRIS, which was structured in silos around payroll management, to a Group HRIS that is agile, cross-functional and open to all.

This migration entails major changes in the habits of both HR and managers: new processes, new tools.

Objectives

RATP's objective was to simplify theassimilation the new HR processes, and to enable the tool to be used on a long-term basis during the project roll-out.

Change management support is essential.

RATP decided to work with Oresys in the implementation of training courses and the deployment of the Digital Adoption Platform

Framing

• Advice and support in defining the production perimeter according to use cases
• Support in defining the validation, acceptance, deployment and availability of deliverables

Design and production

• Pedagogical methods: "typical" situation simulating the realization of business processes, in an environment 100% identical to the production environment.
• On-demand contextual guidance: when the user needs help to carry out a business process in a real-life situation
• Scenario writing and validation
• Capture scenarios and produce mock-ups based on validated scenarios
• Creation of guides and positioning of contextual labels
• Design and validation of teaching principles and key messages

Acceptance and delivery based on qualified and prioritized feedback

Results

Smooth deployment and positive feedback:

• 13 RATP procedures in the form of training exercises accessible at any time by hundreds of concurrent users
• 41 RATP procedures available to facilitate the use of Workday in real work situations and accelerate employee engagement

Trainers ready and enthusiastic about these innovative teaching methods

Reassured, confident users

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