QuickMS: a Digital Adoption Platform to improve the user experience of their Qrew software
of CAC 40 customers referenced by UGAP
of users
business applications for a single customer
country
"We particularly appreciated the responsiveness of Knowmore's teams in setting up the solution. Production start-up was very quick." ChloéSantos Cottin, Product Manager , QuickMS
The objective
Replace their current support tool with a more powerful, customizable solution.
To improve adoption of Qrew, its HR interview management software, QuickMS was looking for a solution capable of facilitating onboarding and support for its customers' end-users.
The challenge was to improve the user experience in order to optimize customer satisfaction and enable more comprehensive use of the tool.
Our support
We helped QuickMS replace Zoé, the native help tool in their Qrew software, with our K-NOW DAP solution.
Indeed, Zoé was dependent on R&D, which didn't facilitate the rapid publication of helpers and their evolution to effectively meet the expectations of Qrew users.
Our K-NOW solution allows QuickMS support teams to quickly and autonomously create :
- information push when the user logs on to Qrew software or opens a specific page
- targeted communications linked to specific fields in the Qrew software (suggestions, notifications, etc.)
Trained in our K-NOW solution at the beginning of July, the QuickMS teams published their 1st K-NOW help files in mid-August for over 10,000 customer users.
Users are very satisfied with these new aids. For example, they appreciate the clarifications made when creating new accounts, the guidance in the electronic signature process...
A 3-stage integration project completed in record time!
Formed at the beginning of July, Quick MS published its 1st K-NOW aids in mid-August, targeting over 10,000 customer users.
- Kick-Off - mid-June
- QuickMS user training - 2 days in early July
- Distribution of first aids - mid-August
Our favorite feature
Over the next quarter, the training team is preparing to implement NPS feedback for the annual appraisal campaign, a K-NOW feature for gathering customer recommendations.
"Theassimilation K-NOW by our teams was very rapid thanks to the training provided by Knowmore. K-NOW's authoring mode is very complete and ergonomic. Today, our Customer Support teams are autonomous and reactive when it comes to creating and updating help or presenting new Qrew functionalities. Chloé Santos Cottin" Product Manager , QuickMS
Any questions?
You need to support hundreds or thousands of users on an application, you want to train them at very short notice, you're looking to reduce support costs, you're on the lookout, you have a project or you'd like to find out more?
