Orange, partner since 2001
of CAC 40 customers referenced by UGAP
of users
business applications for a single customer
country
We've reached our 110th application at the end of 2020!
We' d like to thank the Knowmore team for all the work they do and the support they give us.
Without you, we'd never have reached such a large number of applications! Salif and Gibert, Business Department
2001: the genesis
Emmanuel Esquieu (CEO) and François Fraysse (CTO) found Knowmore, the French Editor of the application simulation workshop. They register the concept of the first Digital Adoption Platform (DAP) with INPI and experiment with K-NOW at France Telecom.
2014: Digital Awards
Orange awards Knowmore the Orange Digital Coaching Trophy for the Group's 1st innovative IT project.
2020: 110th application
Orange has deployed K-NOW in a wide range of areas and continues to do so every year:
Enterprise, IS, Fiber, Pros, Boutiques, Network, SCO, Marketing, Customers, After-sales, Billing, Collection...
Orange talks Knowmore in-house
A solution that provides users with help when they need it, when they're using an application.
Like a GPS, this tool, independent of the source application, identifies the user's position in an application, analyzes the operations carried out and proposes "just-in-time" advice and alerts. It can also offer to guide the user through the data entry process.
Technically, integrating the solution into an application is simple. Inserted messages can be modified, with no need to put the source application into production.
Any questions?
You need to support hundreds or thousands of users on an application, you want to train them at very short notice, you're looking to reduce support costs, you're on the lookout, you have a project or you'd like to find out more?
