Michelin
of CAC 40 customers referenced by UGAP
of users
business applications for a single customer
country
Objectives
Michelin's objectives were to :
- Standardize, simplify and accelerate all financial processes
- Ensure consistent learning and implementation of processes by teams worldwide, regardless of local cultures
Solution
To ensure the success of its training courses, Michelin wanted to provide hands-on training in Oracle e-business suite.
Handling the application is the key toassimilation. In view of the absence and/or difficulties and costs of implementing basic training in different environments and languages, Michelin decided to train and coach employees in the new processes using K-STUDIO interactive training content simulating the ERP.
Learners were able to carry out exercises, consult and enter data as if they were actually in Oracle e-business suite. The training sessions were held on a simple USB key, which is very useful and practical in some countries.
Results
After the success of the Backbone ERP simulation training, Michelin decided to extend the use of these simulated training sessions to the deployment of D2C, first in China and then in all other regions.
This project enabled Michelin and its partner Knowmore to win the 7th Trophée des Trophées : The Oracle Peoplesoft - AUFO - JD Edwards User Club Change Management Trophy
Any questions?
You need to support hundreds or thousands of users on an application, you want to train them at very short notice, you're looking to reduce support costs, you're on the lookout, you have a project or you'd like to find out more?
