La Banque Postale facilitates and accelerates customer relations
of CAC 40 customers referenced by UGAP
of users
business applications for a single customer
country
Context
As part of the overhaul and modernization of its information system, aimed at bringing the commercial and banking networks closer together, La Banque Postale is introducing Isilis to make it easier for customers to change their bank address.
Objectives
As part of the Cap Client 3.0 project, the bank aims to train its 70,000 employees to prepare them to support the customers of its two networks.
Results
The simulated training content produced with K-STUDIO has made it possible to :
- make processes easier to learn
- can be used both in the classroom and as a stand-alone e-learning tool
- upgrade employees' knowledge to better assimilation the tool
SCORM-compliant e-learning is deployed on La Banque Postale's Ilias LMS.
Any questions?
You need to support hundreds or thousands of users on an application, you want to train them at very short notice, you're looking to reduce support costs, you're on the lookout, you have a project or you'd like to find out more?
