K-NOW simplifies the user experience on Ammon software
of CAC 40 customers referenced by UGAP
of users
business applications for a single customer
country
Challenge
With a rich, highly parameterizable user interface like Ammon's, providing an effective application guidance solution for users is essential to ensure optimal understanding of processes and new functionalities, and to facilitate easy adoption of the tool. The challenge is to introduce alerts, help and guidance into Ammon in such a way as to enrich the user experience without disrupting users' functional use of the application.
Solution
The integration of K-NOW is intended to enrich Ammon software with interactive guidance features such as guided tours, stickers, announcements, notifications and any other contextual hints to help users navigate the software, discover new features and master core functionality quickly and efficiently.
Objectives
- Simplify access to key functions to speed up learning.
- Actively participate in user onboarding by providing guided, personalized business paths.
- Present new features and version updates to end-users in a context-sensitive way.
"Adopting K-NOW is a step towards reducing support tickets and improving the user experience. It meets 2 key objectives: 1. to train customers on core functionalities such as billing, training creation and scheduling 2. to inform and train them on new features in new versions. Inform and train them on new versions. In this way, we facilitate the onboarding of our customers and encourage rapid adoption of new versions." Val Software
Any questions?
You need to support hundreds or thousands of users on an application, you want to train them at very short notice, you're looking to reduce support costs, you're on the lookout, you have a project or you'd like to find out more?
