Success stories
HSBC launches new Secure Key authentication system
HSBC Cybersecurity is dedicated to protecting its customers' data and online transactions on a global scale. As a leader in the sector, HSBC was one of the first companies to ...
40%
of CAC 40 customers referenced by UGAP
3,4M
of users
127
business applications for a single customer
70
country
Context
HSBC is one of the very first banks to implement double authentication. It fears a high risk of customer attrition. HSBC France management is particularly committed.
Objectives
The group has several objectives: to mobilize, train and communicate to ensure the success of this strategic commercial launch.
Results
The launch of this event was accompanied by e-learning including a realistic authentication simulation:
- for our 4,300 branch staff, helping them to prepare for the authentication process,
- a situation in which a customer is welcomed by his advisor, who guides him through a real-life situation,
- published on the public website for customers and prospects, to reassure them and enable them to practice.
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Any questions?
You need to support hundreds or thousands of users on an application, you want to train them at very short notice, you're looking to reduce support costs, you're on the lookout, you have a project or you'd like to find out more?
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