Cristal Optimisations
of CAC 40 customers referenced by UGAP
of users
business applications for a single customer
country
We particularly appreciated the collaboration with Knowmore's teams in the search for innovative solutions for highly operational guidance systems. They are agile in developing technical solutions that are always customer-oriented. Stéphane G. President, Cristal Optimisations
In the field of digital transformation, Cristal Optimisations excels in several key areas, including Process Consulting , Change Management, Buy-in and Training, as well as Continuous Performance Improvement. The company strives to create tailor-made solutions to help its retail customers take full advantage of technology, helping them thrive in an increasingly digital world.
Optimize your processes to increase their value and improve operational performance
Cristal Optimisations, with its 25 years of expertise in digital transformation specifically in the Retail sector, has found that one of the main challenges facing its customers is the acceleration of Time to Market, supported by the deployment of PLM solutions.
Retail companies use this application to manage product development, within a tight timeframe, from design through to validation of product conformity, including calls for tender in collaboration with suppliers.
However, this technological complexity could often lead to friction and adoption problems within teams.
Employees sometimes found themselves lost or faced with difficulties in understanding processes and functionalities, which slowed down their work and reduced their efficiency.
Cristal Optimisations needed a solution that would provide instant assistance to users, to overcome this complexity, and thus improve productivity and the overall user experience.
Our support
The solution K-NOW solution from Knowmore, an innovative GPS application, has been integrated into Cristal Optimisations' arsenal of services.
K-NOW acts as a virtual guide, providing real-time, contextual help to users as they use Cristal Optimisations applications.
This context-sensitive help includes information, tips and solutions to common problems and obstacles.
Thanks to K-NOW, Cristal Optimisations ' customers can now navigate more easily through the complexity of IT technologies, reduce downtime due to technical problems and increase their productivity.
Knowmore has helped to make the user experience smoother and less stressful, while enabling Cristal Optimisations to reinforce its commitment to continuous improvement in the digital performance of its retail customers.
Cristal Optimisations customers can now continuously improve the performance of users of the digital tools they decide to implement.
Theassimilation K-NOW by our teams was very rapid, thanks to training and collaboration with Knowmore's technical teams. K-NOW's authoring mode is very complete and ergonomic. Today, our customers' "Change Management" teams are autonomous and responsive when it comes to creating and updating aids or presenting new functionalities in their process-oriented business software. Stéphane G. President, Cristal Optimisations
Any questions?
You need to support hundreds or thousands of users on an application, you want to train them at very short notice, you're looking to reduce support costs, you're on the lookout, you have a project or you'd like to find out more?
