ACMS supports its members with a new Web portal

Context

ACMS launches a new Members' Area.

Members need to log on to the ACMS platform to update information about their employees. But they don't know about the new

Challenges and constraints

The challenge for ACMS was to ensure successful adoption of the new space by members: it was imperative to avoid the risk of abandonment and non-use.

ACMS faces 2 major constraints:

• It's not possible to train members, who only log on a few times a year and don't always have time to read the documents.
• The vast majority of occasional members are newcomers.

Solution

Accompany members in real-life situations of connection, consultation, navigation and data entry on the Members' Area. ACMS has chosen K-NOW GPS Application.

ACMS launches its first staff list declaration campaign on its new Members' Area, supported by guides produced in co-production with Knowmore. Progressive roll-out in groups of 200 members is a success

ACMS launches billing element declaration campaigns in the Members' Area. This new campaign is accompanied by new messages and K-NOW steps to guide members.

Results

Thanks to statistics, ACMS is able to track changes in member consultations and entries in real time, naturally on an anonymized basis. ACMS notes high usage of K-NOW publications.

With K-NOW, these campaigns to declare staff lists and invoicing elements are no longer managed on a one-off basis, but are now offered throughout the year on members' contract anniversary dates.

K-NOW publications integrated into the Members' Area web portal, regularly updated with feedback from members at the end of the guide:

• reduce peak workloads and campaign-related input errors

• saves members precious time in data entry, enabling them to be better satisfied.

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