Understanding and mastering digital dexterity for successful digital transformation
Introduction
The digital landscape is evolving rapidly, and with it, a large part of corporate organization: new tools, new working methods, new organization, new governance... Times are changing, and digital transformation is a long but essential process. Its success depends on many factors, but one is a little more essential than the others: the human factor. More and more companies are aware of the importance of digital dexterity, and of integrating it into their processes and strategies. According to Gartner, it is an essential skill for companies in the digital age. But what is digital dexterity, and how can we improve it? Discover in this article the keys to understanding and mastering digital dexterity for better performance. The willingness and ability of teams to adopt new digital solutions is a prerequisite for successful digital transformation. This attitude to change, and the digital skills needed to respond to it, can be grouped under a single banner: digital dexterity.
Is this ability innate or can it be acquired? And how can it be cultivated? Who should be responsible for it? We tell you more.
Open-mindedness and agility: the watchwords of digital dexterity
Simply put, digital dexterity is the willingness and ability of teams to make full and effective use of current and emerging digital technologies. The context in which the vast majority of companies operate, across all sectors, requires constant evolution and updating: software is becoming increasingly autonomous, organizations are more flexible and business skills are being redefined. In theory, this is a boon for the company: optimization of resources, improved customer user experience, simplification of data management... In practice, it's a challenge for teams: while they are synonymous with new opportunities, these changes require an ability to embrace new tools and new working methods. Digital dexterity is, in this respect, essential: by developing the ability of teams (whether accustomed to new technologies or not) to adapt, learn, understand what is at stake and adopt a "welcoming" attitude, the company ensures that digital transformation is successfully implemented. It's not a question of knowing whether someone knows how to use the tool beforehand, but of knowing how to make them want to use it to its full potential.
How topromote digital flexibility in the workplace?
Digital dexterity isn't acquired overnight; it depends in particular on a corporate culture and a digital work environment. Developing personal digital dexterity is essential to feeling at ease in the digital world and adapting to new technologies. Today, digital challenges are not confined to IT teams; they need to be shared by everyone. It is therefore essential to promote digital flexibility at all levels of the company, and to support change. Training is an essential lever for achieving this goal, as is support in getting to grips with the new tools. Your company also needs to create a digital working environment in which employees can experiment and learn at their own pace. Digital workspaces, e-learning platforms and online communities are effective ways of encouraging learning and collaboration. Old-fashioned applications can even be a means of developing digital dexterity, enabling users to access information more easily and quickly, step by step. To be effective and sustainable, the effort must be a collective one: HR teams are often supported by business project managers, who are closer to the field, and sometimes by IT departments, who are experts in the tools made available.
A digital adoption platform like K-NOW, our application GPS, is designed to help your employees adapt efficiently to carry out their daily actions. So, whether you're rolling out a new application, a new module or a new version of your software, you can increase user engagement by up to 60%!
Who are the guarantors of digital dexterity?
Fear of change is a human reaction, regardless of age or experience. But to achieve large-scale digital dexterity, it's essential to keep an open mind in the face of change. Hence, employees who resist this evolution can prevent the success of the initiative. To encourage them to develop their digital skills and replace their apprehension with excitement, strong leadership is needed. At the helm of such projects are usually HR teams, in charge of career management and matching the workforce to the company's needs. It is often their responsibility to encourage employees to adopt an open mind, to have the ambition to respond to novelty, and to develop their digital skills. HR departments need to clarify their intentions and what is at stake in this digital dexterity, both for the company and for the day-to-day life of their teams. Change management takes time, allowing new habits and reflexes to be "internalized". Managers and team leaders can also steer these projects. As the key contacts for their teams, they are particularly familiar with their needs and objectives, as well as any reluctance or obstacles their staff may encounter. Of course, if the management team sets up the project, it can also steer it, especially in smaller companies.
What digital tools are available to facilitate team dexterity?
Statistically speaking, only a small proportion of employees feel comfortable enough with digital technology to tackle the transition calmly and without help. Fortunately, digital tools such as office suites, e-learning platforms, project management platforms, instant messaging... are all tools that can help companies develop their teams' digital dexterity. Simulators and role-playing games are complementary ways for employees to learn and train in new technologies in a didactic way! By providing online collaboration tools, you're also encouraging communication and collaboration between your employees, whether they're face-to-face or telecommuting.
With K-STUDIO, our e-Learning Authoring software, you can train hundreds or thousands of employees so that they are immediately operational on a new version of HR, CRM, ERP, Purchasing, collaborative tools... Reduce training time and costs by +55% and increase learners'assimilation level by +200%*!
Do you want to optimize the use of your business applications by your employees? Knowmore offers digital adoption solutions tailored to your employees. Accompany them throughout their learning process and create emulation within your company. By making digital dexterity a priority, you can put your users at the heart of change, helping them to develop the skills and autonomy they need to respond effectively to an ever-changing business environment.