Artificial intelligence: your (future) ally for successful digital adoption
Digital transformation is becoming a necessity for businesses. But what role can artificial intelligence play in this inevitable change? Digital Adoption Platforms (DAPs), which will soon incorporate AI functionalities, provide concrete, practical answers. Discover how these innovative tools facilitate the adoption of technologies by employees, stimulate commitment and optimize performance. Once integrated, AI will become a key ally in the company's digital transformation.
Can AI help drive digital transformation?
Artificial intelligence, which is booming in many sectors, still raises many questions. However, far from being a substitute for human beings, it is proving to be an invaluable tool for companies engaged in their digital transformation.
A simple definition of AI
AI refers to computer programs capable of performing tasks that normally require human intervention. AI algorithms learn and improve autonomously as they experiment. A distinction is made between weak AI, confined to specific tasks, and strong AI, which tends towards general intelligence. Within the enterprise, weak AI is already proving useful for automating repetitive processes and analyzing massive volumes of data. Even today, the development of predictive AI is revolutionizing support and assistance activities. Indeed, the integration of chatbots with predictive AI is making exchanges more fluid.
Definition of a DAP
Digital Adoption Platforms (DAPs) are software solutions that facilitate and accelerate the adoption of digital tools by employees. In concrete terms, DAPs offer personalized user paths to help employees, suppliers and customers train and effectively use their business applications (CRM, ERP, HRIS, CMMS, etc.). Considered as application GPS, they are interactive and contextual: they integrate directly into the relevant interfaces and offer customized user paths. To reinforce their power, DAP publishers are jumping on the AI bandwagon: thanks to the solutions offered by Artificial Intelligence, user experience and tool adoption will be all the easier. Eventually, they will incorporate machine learning functionalities to adapt in real time and solve any problems encountered. Zoom in on the future.
What will be the benefits of DAPs coupled with AI?
Whatever the organization or sector, Digital Adoption Platforms have proven their effectiveness. Let's take a look at the key benefits of DAPs in the age of AI.
Easy handling
First advantage: DAPs offer adaptive user paths that guide each employee according to his or her learning level and pace. In the future, thanks to AI, learning content could be personalized in real time according to each individual's interactions. In concrete terms, employees will be able to receive context-sensitive instructions that guide them step-by-step through functionalities. Help bubbles will appear at the right moment to explain how to perform an action. The course will easily alternate tutorial videos, fun quizzes and practical situations directly in the tool. In the event of a mistake, instant feedback will help identify any misunderstandings and rectify the situation immediately. This positive reinforcement will further accelerate your skills development.
More effective learning
DAPs will incorporate AI algorithms that will finely analyze each user's interactions. In this way, they will accurately detect the user's shortcomings and bottlenecks on particular functionalities. Thanks to these insights, the platform will then be able to draw on its library of pedagogical content to serve the user with resources that perfectly match his or her needs. This dynamic, fun and tailor-made learning process will enable users to acquire the knowledge and reflexes they need much more effectively.
Increased productivity
DAPs encourage employee commitment to digital change. They quickly become agents of change, autonomous and productive. Thanks to machine learning, task automation and the 24/7 assistance offered by chatbots, AI will enable users to accelerate their mastery of the digital solutions made available to them, and thus improve their performance.
Participation in continuous improvement
DAPs identify best practices by analyzing the most effective employee career paths. In this way, they contribute to the ongoing optimization of business processes by encouraging the dissemination of best practices. Thanks to the usage data collected, the AI at the heart of DAPs will also be able to finely detect friction points in the use of tools. These valuable insights will enable us to continuously improve the user experience, on a renewed basis.
Cost reduction
DAPs already significantly reduce training costs for the company: it is no longer necessary to mobilize teams for weeks on end, either face-to-face or remotely. The empowerment offered by the platform means that everyone can learn at their own pace, when they need to. What's more, the support department is called upon less frequently, as incident tickets are reduced. The return on investment is very rapid for the company, which reduces its traditional training and support costs. If your company is engaged in a digital transformation process, choosing a digital adoption platform is the key to facilitating the mastery of business software and engaging your employees effectively. Artificial Intelligence, which will be integrated into these GPS applications in the future, will reinforce the benefits.
Knowmore supports companies in their digital transformation through innovative technologies such as DAP... and is currently working on integrating Artificial Intelligence solutions to meet all needs even more effectively. Simplify the adoption of your digital tools, accelerate your employees' skills development and maximize your business performance. Discover our solutions today.