DAP in HRIS: Finally the (right) solution to cope with information overload?

40% of French employees believe that the proliferation of information and communication channels is a source of stress that negatively impacts their mental well-being. Therefore, centralizing and facilitating access to information is a major challenge for both the organization and human resources to improve performance and quality of life at work. So, how does the DAP (Digital Adoption Platform) help alleviate employee stress? Insight.

In companies as in society, the amount of data and their distribution channels are growing exponentially. A study by the publisher OpenText reveals that 57% of employees use more than six accounts, resources, tools, and applications daily. In 2020, only 24% reported this situation. This multiplication of digital tools obviously impacts individuals. Therefore, to counteract this information overload, the DAP could well be used in addition to training or software documents, or in some cases to replace them entirely. We then speak of 100% practice-based learning, or learning by doing.

The first task in a company’s digital transformation is undoubtedly the HRIS (Human Resources Information System). And, in this area, there are many solutions such as Oracle HCM, Workday, Sopra HR, or Talentsoft… All of them offer to support the digitalization of Human Resources. However, for this to be effective, the solution must be adopted by all stakeholders. Implementing a good HRIS and getting it quickly adopted by all end-users are two different things. Fortunately, in this particularly strategic case for companies, they can rely on DAPs.

Training the user to better alleviate stress

Information overload can have several origins: too much information to process (24%), difficulty disconnecting (31%), constant presence of social networks (14%), too many applications to use daily (25%), or too many passwords to remember (25%). With the compartmentalization of information, nearly half of the employees spend an average of one hour or more per day searching for files or data necessary for their work on the company’s networks. Employees also point to the dispersion of information, with 28% of them not knowing where to find the most recent information.

Therefore, the accessibility of information, especially in HRIS, is essential, both for the employees and for the company that wants to optimize its operations and retain its talent. A comprehensive strategy is necessary to provide a coherent and effective response to all challenges. At the center of this strategy is the DAP, which links all the software and applications used by the employees. The goal is to guide the user in mastering their tools and help them fully leverage their capabilities.

These platforms thus ensure access to the right information, in the right place, at the right time. And that is precisely what makes it more relevant and easier to assimilate. Because the user’s needs are met through simplified and engaging learning. Each individual does not possess the same skills to understand a tool, depending on age, experience, or type of work, digital adoption platforms adapt to each type of profile. From the user who needs almost complete assistance to the one who is already comfortable and just wants to learn a few more tips, they will all find interactive and stimulating content that promotes learning.

Guide with K-NOW

Our solution K-NOW, a digital adoption platform (DAP), guides your teams in adopting your HRIS solution. Tutorials, training… everything is included for an easy and smooth handling and updates, featuring onboarding, feedback, intelligent guidance, etc.

Facilitating Information Flow to Optimize Processes

Even before deploying a Digital Adoption Platform (DAP), several measures can be initiated in collaboration with the HR department and managers to circulate essential information and optimize processes. These measures also help to relieve employees by providing a clear and accessible work environment. The first step is to audit all communication and collaboration tools to eliminate any redundancies. The company can then create an internal platform that consolidates all useful information for employees, accompanied by support to help them make the most of it.

However, digital adoption platforms go further. They offer a solution to support users in real time and relieve overwhelmed support teams. According to Zendesk, support teams take an average of 24.2 hours to respond to internal tickets, which can discourage users from utilizing digital tools. Thanks to DAP, your employees receive personalized support at every step of their journey, from creating a recruitment request to applying for leave and documenting annual reviews. This smoothens the entire use of the HRIS, as employees access the right content when they need it to work effectively. Real-time support thus allows your teams to increase productivity and significantly reduce the support load. Ultimately, to avoid information overload, simply provide employees with the right information at the right time. And the best way to de-stress your employees and increase their engagement with your HRIS is undoubtedly through a digital adoption platform, to gently guide this change.

Train with K-STUDIO

Are you looking to train your employees on new SIRH, CRM, ERP, e-procurement, or collaborative tools? Discover K-STUDIO, our e-learning software designed to create 100% realistic interactive training content. Maximize your return on investment in your new business tools.

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